I am committed to protecting the privacy and confidentiality of the personal information of my clients. As a real estate provider, I have a professional obligation to maintain in confidence the information I receive within that role. The purpose of the Privacy and Security Policy is to explain to my clients why I ask for personal information, how I use that information, what safeguards I employ to protect that information, and finally how to contact me with any privacy related questions or concerns.
The Ten Principles of Privacy
The Personal Information Protection and Electronic Documents Act (referred to as PIPEDA) contains, in Schedule One, a code that all organizations must follow for the protection of personal information. The ten Principles of Privacy that Home Is Home governs itself by, are specified in Schedule One. (Please see www.priv.gc.ca to view the Act in full). The following is an explanation of these principles:
2) Identifying Purposes
I will identify the purposes for which all personal information is being collected before, or at the time of collection.
I will obtain your express consent before or when I collect, uses, or discloses your personal information. You may withdraw your consent at any time by contacting the Privacy Officer. I may collect, use or disclose your personal information without your knowledge or consent in circumstances where such action is permitted or required by law.
4) Limiting Collection
The scope of personal information collected by me will be restricted to those details that are necessary for the purposes identified to you, or to perform the services you have requested. All information will be collected in a lawful manner.
5) Limiting Use, Disclosure and Retention
Your personal information will only be used for the purposes for which it was collected, or to perform the services that you have requested, unless you have consented to other uses.
I will endeavour to maintain personal information that is as accurate, complete and current as possible. You may have this information amended where it is found to be inaccurate or incomplete. We may request updated information in order to fulfill services requested by you. This update will not occur without your express consent.
I will safeguard all personal information by using measures reflective of the sensitive nature of that information, including, but not restricted to, security cameras, alarm systems, passwords, and shredding policies. We undertake to protect your personal information.
I will make this Privacy and Security Policy easily available to all employees, clients or potential clients by providing access through its website, by emailing a copy upon request, or by any other means as required.
9) Individual Access
I will respond to your written request for details about the existence, use, disclosure and scope of the personal information held about you. You will also be given access to this information, and this access and our response to your request will be done in as timely a manner as possible. In the unusual case where we cannot provide these details to you, we will provide you with the reasons why, unless prohibited by law.
10) Challenging Compliance
You may address a challenge to any part of this policy and its adherence to the principles above. The contact information for our Privacy Officer is provided at the end of these policies. All complaints will be treated in a respectful and open manner, and I will take appropriate measures if a complaint is found to be justified. You may contact the Privacy Officer regarding any part of this policy, or about your personal information held by us.
Why do you collect personal information?
I collect and uses personal information for the following purposes:
- To provide real estate services to you, and to offer products and services that are best suited to your needs. Your personal information allows us to provide you with the products and services you have requested, and to ensure that you are satisfied with the products and services we have provided.
- To check your credit-worthiness via credit bureau inquiry and other information providing agencies
- To advise you of your options, as well as ongoing developments in the real estate market, the mortgage industry and the economy as a whole.
- To ensure compliance with all applicable laws, weather municipal, provincial or federal (or otherwise defined).
- For any other specific purposes which are communicated to you by me or its affiliates, or any other purposes as requested by you.
Unless otherwise permitted by law, I will only use your personal information for the purposes identified above. When personal information is to be used for a purpose not so identified, I will take all reasonable steps to ensure that the new purpose is clearly identified to you prior to said use.
Withdrawing consent and opting out.
Clients may withdraw consent by providing written notice to me at any time, subject to legal or contractual restrictions or reasonable notice. A client’s refusal to provide consent, or the withdrawal of consent previously given, may affect my ability to provide the client with the service originally requested by the client. I will endeavour to fully inform the client of the potential result of the withholding or withdrawal of their consent to collect personal information.
In order to provide our clients with our services and products, I will, with your consent, contact you to provide you with information on our products and services and may share your personal information with other affiliates. Should you not wish to receive promotional materials from or have your personal information shared with these companies please contact the Privacy Officer at the address below.
To withdraw consent, please contact the Privacy Officer, in writing, at:
Attention: Privacy Officer
231 Simcoe Street
Oshawa, Ontario L1G 4S9
Alternatively, you may call the office at 905-576-5200, and ask for the Privacy Officer.
How do I use and disclose personal information?
I will use a client’s personal information for three general purposes:
- To communicate with you regarding the services and products you have requested
- To include with all other documentation pertaining to your file
- To monitor our level of service and remain in touch with you to ensure your satisfaction with our service, and for follow up, as discussed during our work with you.
We will only use your personal information for the purposes that we have disclosed to you. If we wish to use your information in a different manner, we will notify you, and ask you for your consent first.
I am obliged to keep your personal information confidential except under circumstances when we are authorized by you, required by law or permitted by law.
In some cases, such as under a court order, I may be required to disclose certain information to persons specified in the court order. We will only provide the specific information requested and only upon being satisfied that the authorities have legitimate grounds to request the information. I may also disclose personal information without your consent in situations such as (but not restricted to) those involving the collection of debt in arrears, medical emergencies, or suspicion of illegal activities.
Under no circumstances with I ever sell information about you to anyone.
How do I limit the collection and retention of personal information?
I undertake to limit the collection of personal information to those details that are deemed necessary under the provisions of this Privacy and Security Policy, or for any additional purposes as identified and explained to the client before the personal information is collected. As stated, I will only use this information for reasons as disclosed in this policy, accepting the extraordinary circumstances as listed above.
I will only retain a client’s personal information for as long as necessary to fulfill the purposes for which it was collected, and to meet its professional and/or legal requirements (whether statutory or otherwise) as set out by its governing regulatory bodies.
What safeguards and protection do I use?
I strive to maintain the strongest safeguards to protect against loss, theft, unauthorized access, disclosure, copying, use or modification of all clients’ personal information in its possession. For example, I have commercial grade security software. Other safeguards include, but are not restricted to, physical security (Medeco locks, ADT alarms, video recording systems), computer and electronic security, thorough and secure destruction of information that is no longer required, and contractual protection with third party data processors.
I do not share client lists with any third parties other than its affiliates. All associates of me undertake to respect the confidential nature of all the personal information that has been collected. Only those associates who need to view the file as part of their work with the client have access to this information.
I follow generally accepted industry standards set up to protect personal information that is submitted electronically, both by and to the company. No method of transmission over the Internet is 100% secure, however. Therefore we cannot guarantee absolute security.
Regarding my website security.
I may monitor traffic patterns on its website by collecting information about a visitor’s IP address, operating system, browser, system location, time and length of visit, pages viewed, internet provider, previous sites visited and links that are followed. This is done to optimize its web service and information. I may provide aggregate information to third parties about these findings, but will never include any personal information in these statistics.
I may also use this information to analyze trends, administer the website, and to track movements around the website in order to monitor the effectiveness of the content on the website.
My website contains links to other websites, including those of its licensees and business partners. I am in no way responsible and cannot guarantee the content or privacy of other websites so linked.
I welcome all questions and concerns about our Privacy and Security Policy. Please contact the Privacy Officer at:
231 Simcoe Street
Oshawa, Ontario L1G 4S9
If you feel you need to escalate your issue, you may contact the Privacy Commissioner of Canada at:
The Privacy Commissioner of Canada
112 Kent Street
I reserve the right to amend this Privacy and Security Policy.